Senior IT Support Specialist

Job Description

Job Description

Job Description

We are looking for a senior IT specialist to join our managed service provider (MSP) company, 256 Solutions. You will be responsible for working with a team of other IT technicians who oversee the design, installation, maintenance, and troubleshooting of various IT systems and solutions for our clients.

You will also be involved in developing and implementing best practices, policies, and procedures for IT service delivery and customer satisfaction.

A typical day at 256 Solutions may involve working with customers on the phone to resolve issues using remote assistance tools, working on a customer site deploying new hardware or software, troubleshooting issues both onsite and remotely.

Because of the variable nature of how we work, the successful applicant must possess a valid license and insurance and have continuous access to their own vehicle.

Mileage reimbursement will be made for all business travel.

Job Requirements

• At least 5 years of experience in IT support or network management and administration
• Experience with Windows Server, Linux, and virtualization technologies
• Certification in CompTIA A+ or similar
• Certification in CompTIANetwork+, CCNA, CCNP, or Fortinet NSE4 or higher OR
• Certification in CompTIA Server+, Security+ or Cloud+
• Experience with network design, configuration, security, and monitoring
• Experience with Office 365 deployments and management
• Knowledge of Crowdstrike Falcon, SentinelOne, or similar endpoint detection and response (EDR) solutions
• Excellent communication, problem-solving, and leadership skills
• Must be able to communicate clearly and effectively on the phone, in person, and in writing.
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Valid G license, insurance, and reliable access to an automobile

Additional Beneficial Skills

• Knowledge of working with APIs to read and write data from applications
• Experience with VoIP, session border controllers (SBC), and other telecommunication systems
• Experience working with APIs to read and write data between systems

Educational Requirements

• Ontario Secondary School Diploma or equivalent
• College Diploma or University Degree or related work experience

Job Benefits

• Competitive salary and bonus structure
• Health and dental benefits
• Paid mileage for travel to customer sites and other company business
• Professional development and training opportunities
• Friendly and supportive work environment
• Convenient location in Hamilton's east end, close to restaurants and shops
• Access to onsite gym and employee lounge
• Reimbursement for work related courses and certifications

About 256 Solutions

256 Solutions is a growing MSP with customers that include : Manufacturers, Law Firms, Accounting Practices, Dental Offices, non-profits and more.

We pride ourselves on delivering high-quality IT solutions that meet the needs and expectations of our clients. We value customer service and good soft skills, as well as technical expertise and innovation.

People with previous in retail, restaurant, or hospitality space would find their previous customer service experience to be an asset.

An interest in new and emerging technologies is important. An interest in learning new things is a must.

Company Description

We're a growing MSP operating in Hamilton providing services to customers from Oakville to Niagara Falls

Company Description

We're a growing MSP operating in Hamilton providing services to customers from Oakville to Niagara Falls