Summary :
The IT Support Specialist will provide technical support to internal and remote users, prioritizing and escalating helpdesk requests based on how critical they are to our business processes.
In addition to troubleshooting network and hardware issues, you will configure new software and oversee application updates.
Job Duties and Responsibilities (including but not limited to) :
- Provide user level technical support for computers, printers, and various hardware items.
- Provide user level technical support related to the system applications and other pertinent software applications.
- Setup and maintain user accounts and mailboxes.
- Assist with diagnosing and quickly resolving a wide range of Windows applications and networking problems to help minimize downtime.
- Provide user level training on daily applications including but not limited to MS Office, related applications, and other basic computer related skills
- Assist with procurement, inventory, and implementation of new computer equipment and technologies.
- Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance.
- Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees.
- Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations.
- Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks.
- Daily check various logs (backup, etc.) and fix / report any issues.
- Work schedule includes on-call and after-hours support on a rotating schedule weekend work may be required on occasion.
- Performs the installation, repair and preventative maintenance of computers, Handheld devices, Zebra printers and related systems.
- Other duties assigned by the System administrator as required.
Key Competencies :
- 1-2 years of experience in an Information Technology environment.
- University degree, college diploma in any IT discipline or appropriate experience in lieu of
- Familiarity with the following platform / technologies : Networking, Active Directory, Hyper-V, Azure, Exchange, and Office 365 administration
- Experience and / or knowledge of various networking systems concepts including email, network security, network protocols, etc.
- Relevant industry certifications would be considered an asset
- Strong facilitation, negotiation and issue resolution skills
- Excellent interpersonal and communication skills
Package :
Annual base salary between $52-55K
3 weeks paid vacation
Extended health, dental and RRSP plan from start
4 personal days off per year
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