technical support specialist – information technology (IT)
- Education : College / CEGEP
- Experience : 1 year to less than 2 years
Asset languages
Japanese
Work setting
Help desk
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Interpret language for individuals and small groups
Computer and technology knowledge
- Jira
- Shell script
- Linux
- Internet
- Servers
- HTML editing software
- Spreadsheet
Work conditions and physical capabilities
Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Organized
- Team player
Health benefits
- Dental plan
- Health care plan
Financial benefits
Life insurance
Long term benefits
Long-term care insurance
Other benefits
- Other benefits
- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
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