Client Service Leader

Position : Client Service Leader

Location : Montreal

Are you a seasoned leader with a passion for operational excellence and strategic thinking?

If so, we want to hear from you!

We're seeking a seasoned Customer Service Leader to join our dynamic team. In this pivotal role, you'll wear two hats : overseeing a talented group of customer service representatives and fostering seamless collaboration across departments to drive customer satisfaction and achieve our strategic goals.

Perks :

• Hybrid Schedule : e njoy a flexible work-life balance with 3-4 days in the office and 1 day remote per week
• Competitive Compensation : we offer a competitive salary commensurate with experience
• Benefits Package : i ncludes vacation + personal days and a comprehensive health insurance plan

Qualifications :

• Adept leadership with 5-7 years of experience managing customer service teams (non-negotiable)
• Bilingual fluency, polished vocabulary, to communicate with clients in the United States
• Experience with ERP systems and exposure to a B2B environment (manufacturing a plus, online sales experience (e.g., Amazon) an asset) non-negotiable
• Proven leadership skills with a track record of motivating and inspiring teams
• Exceptional communication and interpersonal skills, adept at building relationships with diverse stakeholders
• Strategic thinking with a passion for innovation and continuous improvement

Your Mandate :

• Deliver exceptional customer experiences that directly translate into business growth
• Lead a high-performing customer service team, provide coaching, train, and mentorship
• Oversee order entry processes with an eagle eye for accuracy and efficiency
• Bridge the gap between customer service, sales, and marketing, ensuring seamless communication and collaboration
• Build strong relationships with key customers, champion their needs within the organization
• Partner with cross-functional teams to resolve client issues and optimize the customer journey
• Implement innovative strategies to continually improve customer service processes
• Monitor key performance indicators and drive continuous improvement
• Staying ahead of the curve on customer service best practices and trends

Please send your resume in Word format to Maia Slivinschi at maia. .

REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here .

OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

CNESST permit number : AP-2000158