Client Service Leader
Position : Client Service Leader Location : Montreal Are you a seasoned leader with a passion for operational excellence and strategic thinking?
If so, we want to hear from you! We're seeking a seasoned Customer Service Leader to join our dynamic team. In this pivotal role, you'll wear two hats : overseeing a talented group of customer service representatives and fostering seamless collaboration across departments to drive customer satisfaction and achieve our strategic goals.
Perks : - Hybrid Schedule : enjoy a flexible work-life balance with 3-4 days in the office and 1 day remote per week - Competitive Compensation : we offer a competitive salary commensurate with experience - Benefits Package : includes vacation + personal days and a comprehensive health insurance plan Qualifications : - Adept leadership with 5-7 years of experience managing customer service teams (non-negotiable) - Bilingual fluency, polished vocabulary, to communicate with clients in the United States - Experience with ERP systems and exposure to a B2B environment (manufacturing a plus, online sales experience (e.
g., Amazon) an asset) non-negotiable - Proven leadership skills with a track record of motivating and inspiring teams - Exceptional communication and interpersonal skills, adept at building relationships with diverse stakeholders - Strategic thinking with a passion for innovation and continuous improvement Your Mandate : - Deliver exceptional customer experiences that directly translate into business growth - Lead a high-performing customer service team, provide coaching, train, and mentorship - Oversee order entry processes with an eagle eye for accuracy and efficiency - Bridge the gap between customer service, sales, and marketing, ensuring seamless communication and collaboration - Build strong relationships with key customers, champion their needs within the organization - Partner with cross-functional teams to resolve client issues and optimize the customer journey - Implement innovative strategies to continually improve customer service processes - Monitor key performance indicators and drive continuous improvement - Staying ahead of the curve on customer service best practices and trends Please send your resume in Word format to Maia Slivinschi at maia.
[email protected]. REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here. OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
CNESST permit number : AP-2000158
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