Client Service Leader
Position : Client Service Leader
Location : Montreal
Are you a seasoned leader with a passion for operational excellence and strategic thinking?
If so, we want to hear from you!
We're seeking a seasoned Customer Service Leader to join our dynamic team. In this pivotal role, you'll wear two hats : overseeing a talented group of customer service representatives and fostering seamless collaboration across departments to drive customer satisfaction and achieve our strategic goals.
Perks :
- Hybrid Schedule : e njoy a flexible work-life balance with 3-4 days in the office and 1 day remote per week
- Competitive Compensation : we offer a competitive salary commensurate with experience
- Benefits Package : i ncludes vacation + personal days and a comprehensive health insurance plan
Qualifications :
- Adept leadership with 5-7 years of experience managing customer service teams (non-negotiable)
- Bilingual fluency, polished vocabulary, to communicate with clients in the United States
- Experience with ERP systems and exposure to a B2B environment (manufacturing a plus, online sales experience (e.g., Amazon) an asset) non-negotiable
- Proven leadership skills with a track record of motivating and inspiring teams
- Exceptional communication and interpersonal skills, adept at building relationships with diverse stakeholders
- Strategic thinking with a passion for innovation and continuous improvement
Your Mandate :
- Deliver exceptional customer experiences that directly translate into business growth
- Lead a high-performing customer service team, provide coaching, train, and mentorship
- Oversee order entry processes with an eagle eye for accuracy and efficiency
- Bridge the gap between customer service, sales, and marketing, ensuring seamless communication and collaboration
- Build strong relationships with key customers, champion their needs within the organization
- Partner with cross-functional teams to resolve client issues and optimize the customer journey
- Implement innovative strategies to continually improve customer service processes
- Monitor key performance indicators and drive continuous improvement
- Staying ahead of the curve on customer service best practices and trends
Please send your resume in Word format to Maia Slivinschi at maia. .
REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here .
OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.
CNESST permit number : AP-2000158
Client Service Leader
Position: Client Service Leader Location: Montreal Are you a seasoned leader with a passion for operational excellence and strategic thinking? If so, we want to hear from you! We're seeking a seasoned Customer Service Leader to join our dynamic team. Amazon) an asset) non-negotiable - Proven leader...
Gestionnaire d'équipe - Représentant du Service Client/ Customer Service Team Leader (BILINGUAL - French & English)
Service Desk team that recognizes their key role in delivering a superior service experience to our discerning clientele. Service Desk Leaders, POS and Cash Service experience. Fournir un leadership quotidien à l'équipe du service à la clientèle. Des modèles de normes d'excellence en matière de serv...
Delivery Driver - Make Money This Semester
If you have previous employment experience in transportation (such as a delivery driver, driver, professional driver, driving job, truck driver, heavy and tractor-trailer driver, cdl truck driver, class a or class b driver, local truck driver, company truck driver, taxi driver, taxi chauffeur, cab d...
Représentant des ventes - Entreposage / Sales Representative - Warehousing
Sales Representative - Warehousing. Sales Representative - Warehousing. Develop and execute strategic sales plans to achieve revenue targets and expand the customer base. Build and maintain a robust sales pipeline through networking, cold calling, email campaigns, and other lead generation activitie...
Inside Sales Account Development Manager
In this role, you will be responsible for developing new business accounts within the IT sector. Experience: Proven track record of success in IT sales, with a focus on developing new business accounts. ...
Représentant de vente carbone / Carbon Sales Representative
As a Carbon Credits Sales Representative, you will:. Find your own prospects and through extensive cold calling, develop a sales pipeline. You have minimum 5 years of successful track record in Trading, Sales and Business development. ...
Senior Account Manager
A Senior Account Manager is the quarterback. You’ve managed client budgets upwards of $1M+ and understand the accountability and communication required for a Fortune 500 client. ...
Project Manager
The Project Manager (PMO) for Egon Zehnder’s North American Expert team is a crucial facilitator of operations across the firm. Our PMO works directly with the Head of Experts, human resources, consultants, and practice-specific Expert Leaders, and should have experience managing multiple projects w...
Responsable de projets techniques / Technical Project Manager (Mat leave replacement)
The Technical Project Manager is part of the Technical Project Management team, in the Operational Excellence department. The main goal is to ensure that the project is delivered successfully while keeping all stakeholders engaged, communicating, and on the same page. This role also includes identif...
Receptionist
COGIR Immobilier has nearly 3,500 employees who are passionate about real estate who work day after day to offer the best service and a better quality of life to our clients.Our team manages more than 170 properties located in Quebec, Ontario and the United States.The company is currently ranked 55t...