Hospitality Database Administrator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.

S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas.

Osler is a dynamic and exciting place to further your career or carve out a new path.

The incumbent will be responsible for maintaining the event management database and oversees database updates, security, storage, and troubleshooting for all offices.

Additionally, they will be responsible for enhancing and assisting the user experience for booking of space (Conference Rooms, Visiting Offices, Desks / Hoteling), boardroom services (AV, room set up) and the Firmwide Travel program while ensuring consistency and equity across offices.

Major Responsibilities

• Responsible for current active user list and keep Firmwide personnel list up to date using criteria provided
• Data clean up, deleting old data, and monitoring in EMS system
• Adding and deleting users as they join with the correct security templates based on role
• Provide training documentation and training sessions for users specific to their role
• Assistance with dashboard and Manage services tab configuration.
• Troubleshooting issues with users and working with IT team & vendor for resolution
• Running monthly meetings with admins across the Firm with tips and tricks
• Flag and answer emails regarding travel inquiries
• Managing configuration request changes (new rooms, new menu items) for all offices
• Monitor and maintain hoteling module for CD&M
• Monitor and maintain visitor office module
• Assist with updates of Hospitality intranet website
• Configuration of reports, queries and automatic reporting set up
• Support the addition of event bookings into Firm Master Calendar (CDM)
• Performs other duties as required

Position Requirements

Education and Experience

The position requires a College diploma in computer science or a related information technology field college diploma as well as a minimum of 1 year of experience working as a junior database administrator.

An equivalent combination of education, training and experience is acceptable.

Knowledge and Skills

• Implement and manage company data management practices and policies
• Administering, managing and tuning databases
• Good understanding of database design, implementation, troubleshooting and maintenance
• Sense of ownership and pride in your performance and its impact on the Firm’s success
• Critical thinker and problem-solving skills
• Detail oriented
• Team player
• Good time-management skills
• Great interpersonal and communication skills, customer service experience
• Bilingual in English and French would be an asset

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies.

Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures.

Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls / emails please.

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