We are looking for a results driven Service Centre Manager to be responsible for the overall day to day service centre management with a hands on role.
The successful candidate will be able to enhance client satisfaction to WOW service, meet sales and profitability goals and manage your team effectively.
Candidates will have the most success if they have a background in financial planning, employee recruitment, retail management, Leadership Training and / or Automotive or Home or Business service experience.
Service Centre Manager responsibilities may include leading by example and bring the best out of your Team leads, Client Service Advisors and Technicians.
Responsibilities
- Develop business strategies to raise our clients’ pool, GROW Sales and optimize profitability
- Adding Value for our Clients & Employees
- Earn your position everyday
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of client satisfaction through WOW service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Be a shining example of well behavior and high performance
- Additional store manager duties as needed
Requirements
- Proven successful experience as a Store Manager
- Sales & Client Service Experience
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
Benefits
- Competitive Salary Base Compensation
- Balanced work week hours
- Profit Sharing
- Health & Dental Benefits
- Birthday Off with pay
- Training & Support
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