Groups - Group Sales Agent
The Opportunity : What You’ll Do :
What You’ll Do :
- Respond to incoming calls and assist with product and service inquiries
- Up sell and cross-sell on each call, using the key product and promotional information provided
- Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance
- Respond to incoming emails pertaining to group rate requests in a professional, timely manner
- Fill-in for Group Sales Representative absences as directed by Supervisor
- Maintain product knowledge and participate in ongoing training
- Other duties as assigned
What You’ll Need :
- Up to 1-year in customer service or related experience
- Excellent communication skills and enjoys working directly with customers
- Detail-oriented, organized and capable of multi-tasking
- Demonstrates initiative with problem-solving and decision-making skills
- Ability to work well under pressure, be flexible, reliable & prioritize workload
- Experience with MS Office (email, Word, Excel)
- Knowledge of Soft Voyage TTS is an asset.
- OPC certification is required.
What We Offer :
- Remote and / or Hybrid Work Opportunities
- Great travel perks!
- Goodlife Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives.
- See for yourself!
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