Senior Manager, Operations & Servicing, Global Transaction Banking (GTB) - Scarborough

What You’ll Do

• Oversee the design and implementation of new client journeys ensuring that the client experience is at the forefront.
• Strategic engagement and influencing of stakeholders to manage prioritization and change delivery
• Preparing timely status updates, reports, and presentations to executives and partners
• Use market and industry knowledge to translate user needs into user stories and acceptance criteria for your team, maintaining a backlog of 3 to 4 sprints ahead of the team
• Review development work completed throughout sprint cycles to ensure key metrics are achieved and a process of continual improvement of the capabilities and client experience are achieved
• Set team goals, monitor and report progress regularly using dynamic / visual tools
• Fostering and developing a strong, positive team environment, driving individual contributor and team empowerment, innovation and a high degree of engagement
• Sharing knowledge, experience and responsibility with technology teams in a drive for the highest standards of professionalism and service excellence
• Monitoring and coaching to achieve performance metrics
• Ensure all team members are aware of the business rationale as to why we are building certain functionalities and the associated client impact / feedback received
• Creates an environment in which his / her team pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct

What You'll Bring :

• Bachelor’s degree in business administration, engineering, computer science or related field.
• 5+ years’ experience in Cash Management and Payments industry and in-depth understanding of the global payments marketplace and regulatory environment
• Strong business sense with knowledge of financial concepts and the ability to apply them to business situations.
• Strong negotiating skills with experience in deal structuring as responsibilities include negotiating on behalf of the Bank with other sophisticated entities.
• Excellent written & oral communication skills are required (English required, Spanish is nice to have but not required)
• Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological / market influences.
• Be results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks.

Work Arrangement :

This is a hybrid role where our employees work from home, with occasional days in the office. This is subject to change based on the needs of the business.

LI-Hybrid

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences.

That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.