Senior Director, Global Institutional Client Platform Product Manager

Job Description

Institutional Client Platform Product Manager, Senior Director, Global Institutional, Manulife Investment Management

Job Title : Senior Director, Global Institutional Client Platform

The Institutional Client Platform Product Manager will report to the Global Institutional Head of Distribution Enablement. He or she is responsible for the ongoing development and management of Institutional Client 360, the institutional client platform and database that our sales, client service, product, marketing and key stakeholders use to drive sales & client service delivery.

Position Summary :

We are seeking a highly skilled and experienced Asset Management Client Platform Product Manager to join our team. The successful candidate will be responsible for overseeing and managing all aspects of data and digital initiatives within our institutional business. This role requires solid understanding of asset management business, institutional distribution and servicing, strong technical and project management skills, a deep understanding of data management, analytics and governance, and the ability to collaborate effectively with cross-functional teams across the organization.

Key Responsibilities :

• Product Development & Management : Lead and manage institutional data and digital platform product development from initiation to completion, ensuring adherence to project timelines, budgets, risk and compliance guidelines, and quality standards. Develop and maintain project status reports, metrics, and dashboards to track project progress and provide regular updates to senior management.
• Data Management & Governance : Partner with global data and advanced data analytics teams to develop and implement data strategies and governance framework for effective institutional data management, including data collection, cleansing, validation, sales data projection, analytics, and ongoing data maintenance. Establish and enforce data governance policies and procedures to ensure data integrity, accuracy, and compliance with regulatory requirements.
• Business Requirements and Implementation : Collaborate with IT and distribution teams to gather and prioritize requirements for digital enablement tools and capabilities. Identify opportunities for digital enablement and sales optimization. Analyze data and performance metrics to measure the effectiveness of sales enablement initiatives and make data-driven recommendations for improvements. Apply industry best practices, current trends, and innovation to address client requirements for high impact initiatives.
• Vendor Management : Work with IT & procurement to oversee relationships with external vendors and service providers, ensuring timely delivery of digital-related services and solutions.
• Risk Management : Identify and mitigate risks associated with institutional data projects, including data privacy, security, and operational risks.
• Communication & Stakeholder Collaboration : Collaborate with internal stakeholders, including sales, client services, investment management, finance, marketing, advanced analytics and IT, to gather requirements, define project scope, and ensure alignment with business objectives and priorities. Act as a liaison between business users and IT, ensuring clear communication and understanding of requirements.
• Continuous Improvement : Identify opportunities for process improvement and automation to enhance the efficiency and effectiveness of institutional distribution and service delivery. Conduct regular assessments of existing tools and technologies, identifying areas for improvement and optimization. Stay updated on industry trends and emerging technologies to recommend innovative solutions that enhance sales productivity.
• Team Leadership : Provide guidance, support, and mentorship to project team members, fostering a collaborative and high-performing work environment. Work with training and development to provide training and support to end-users, ensuring a smooth adoption of new digital tools & sales enablement capabilities.

Qualifications :

What can we offer you?

Our commitment to you

We lead with our Values every day and bring them to life together.

We create opportunities to learn and grow at every stage of your career.

We invite you to help redefine the future of financial services.

We foster an inclusive workplace where everyone thrives.

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife / JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

USA, Massachusetts, Boston, 197 Clarendon Street

Salary range is expected to be between

114,975.00 USD - $206,955.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife / John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company : John Hancock Life Insurance Company (U.S.A.)