RQ06594 - Solutions Designer - CRM - Senior

Job Description

Responsibilities

• Undertakes the design of technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project / initiative deliverables.
• Prepare a comprehensive design proposal outlining the recommended solution approach, technologies,
• methodologies, and architecture, including high-level and detailed system architecture diagrams to illustrate components, interactions, and data flow.

Design User Interface technical specifications / screen Design Documents (UI mockups or wireframes) for software components and database for approved functional changes in support of the business operations.

• Define required configurations and / or customization of the CRM application and related ADX portal in order to support the required changes.
• Develop a plan for integrating various components, along with protocols for data exchange and communication. Assess the identified solution code gap to create high level development plan.
• Support Software Developers in the building / merging of code for custom screens to maintain the function of the VQRP+ application.

General Skills

• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
• Knowledge of related best practices, OPS directory / messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
• Ability to participate in the development of solutions and provide advice on short / long term CRM solution service development activities.
• Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems;

assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.

• Experience planning, migrating, implementing and sustaining large complex system development projects
• Knowledge of technology developments, trends and new products to evaluate application to client short- and long-term technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost / benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large, complex, CRM applications
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
• A team player with a track record for meeting deadlines.
• Report progress, resolve problems and report on a regular basis to Project / I & IT management

Requirements

Application design and development experience

• 10+ years Solution Design experience in enterprise applications and solutions
• In-depth knowledge of CRM platform (e.g., Microsoft Dynamics) and its features, including portal technologies such as ADX studio, PowerApps, building model driven apps, Power portals experience an asset.
• Demonstrated knowledge and experience of Microsoft 365 CRM development.
• Experience in i dentity provider solutions integration.
• Proven experience designing and implementing end-to-end CRM solutions that align with business objectives.
• Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
• Strong understanding of data modeling, database design, and data architecture within a CRM context.
• Experience with programming languages and scripting (e.g., C, JavaScript, Apex, Python) for customizations and integrations.
• Knowledge of API integration methods to connect CRM systems with other applications.

Methodology, Problem Solving and Analysis Skills

• Demonstrated ability to assess complex and diverse information / system needs and develop I&IT solutions.
• Experience working in an agile development environment. Experience in providing Go-live support and conducting post implementation reviews.
• Ability to identify the root cause of problems and provide viable solutions.
• S trong problem-solving skills to address complex business challenges and design appropriate solutions.
• Ability to collaborate with cross-functional teams, including developers, analysts, and business users and testers
• Experience working with CRM vendors (e.g. Microsoft), understanding product roadmaps, and evaluating third-party integrations.
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
• Ability to perform data-driven decision-making to optimize CRM performance and functionality
• Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning, documentation, and communication

• Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
• Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
• Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.
• Ability to design and articulate complex technical concepts into executable development work packages for developers.
• Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.
• Experience presenting solution designs, project updates, and recommendations to management.

Demonstrated s kill in planning and managing change within an organization when implementing new CRM systems or processes.