Assistant Night Manager (Full Time)

Job Description

Assistant Night Manager (Full Time)

Reporting to the Night Manager, the Assistant Night Manager is responsible for assisting the Night Manager with nightly tasks, and in their absence ensures we provide the highest level of guest service and ensuring that standards are maintained during the overnight period.

The Assistant Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame, in the absence of the Night Manager.

What you will be doing :

• Responsible for overseeing night audit operations and managing the hotel in the Night Manager's absence.
• Provide excellent guest service and assist with Front Desk tasks, including check-in and checkout.
• Ensure compliance with Front Office policies, and complete nightly end-of-day reports, balancing accounts accurately.
• Support and motivate the night team, including performance evaluations and crisis management when necessary.
• Ensure a safe work environment, following health, safety, and emergency procedures.
• Handle guest requests, complaints, and interdepartmental communication effectively, while completing administrative tasks as directed.
• Other duties as assigned

Qualifications

Your experience and skills include :

• Minimum 2 years' previous supervisory experience in Front Office operations
• Experience as Assistant Night Manager beneficial
• Proven ability to guide and coach team members
• An operational knowledge and proficiency in Property Management System (Micros-Fidelio) and Microsoft Office suite (Word, Excel, PowerPoint)
• Excellent leadership, written / verbal communication and interpersonal skills
• Superior leadership and coaching skills with a proven track record of developing and motivating career-minded professionals.
• Strong guest service orientation and training skills background required.
• Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What is in it for you :

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000 / year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Salary Range : $40,500 - $60,700 CAD Gross Annually