Intermediate Endpoint Management Specialist

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust.

In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

We're looking for an Intermediate Endpoint Management Specialist to join our BDO Canada IT team and take part in the following responsibilities :

• Manage and maintain Intune Mobile policies and Device Compliance
• Participate in management of Windows and MacOS devices in an enterprise environment
• Using Microsoft Endpoint Manager (MEM) and other software and systems.
• Knowledge of MEM / SCCM collections, packages, applications, drivers, task sequences and images, boot media creation
• Participate in and develop OSD, including configuration, customization of task sequences, images and boot media creation
• Troubleshooting MEM deployment failures, task sequence problems, errors on Windows and MEM component errors
• Knowledge writing and troubleshooting PowerShell and VBScript scripts
• Windows Administration and support of Windows operating systems issues, applications, compatibility issues, debugging system crashes
• Work collaboratively with the Information Security team to secure and harden endpoints while ensuring end user experience is maintained
• Participate in maintenance of Virtual Apps and Desktop infrastructure (AVD) in a hybrid environment
• Respond to and resolve level 3 support requests as well as change and service requests via ServiceNow
• Use your oral and written communication skills, as well as technical, analytical, and problem-solving ability daily to support BDO internal users as well as participate in projects and initiatives
• Ability to work flexible hours when required

How do we define success for your role?

• You demonstrate BDO's core values through all aspect of your work : Integrity, Respect and Collaboration
• You understand your client’s industry, challenges, and opportunities; client’s describe you as positive, professional, and delivering high quality work
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains and attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development

Your experience and education

• You have a College Diploma or University Degree in Computer Science or in a related discipline, or equivalent work experience, or completion of at least 2 years of post-secondary education
• 3+ years of previous IT support experience working in a technology / systems department.
• Proficiency in building, managing, and supporting Mobile Device Management (MDM) platform
• Advanced knowledge of Microsoft Windows 10, Office 365, Group Policies, Microsoft Endpoint Manager (Configmgr), Intune, WSUS, Orchestrator, MacOS, iOS
• Work experience deploying and administering compute resources in Azure
• Advanced working knowledge of Windows Server, Azure, Active Directory, DHCP, DNS, Citrix, VMware vSphere, Microsoft Hyper-V Server, Virtual Networking, SharePoint, SQL Server, SQL queries and SSRS, TCP / IP networking protocols
• Proven problem-solving skills, service oriented, and solution driven
• Fluent in creating and writing powershell scripting of multi-line complex tasks.
• Experience with conducting Root Cause Analysis on major incidents, change and problem management procedures
• Ability to digest new and changing technologies and brings to light how they may impact / benefit our organization
• Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization
• Ability to work well with people from many different disciplines with varying technical abilities
• Experience in developing and delivering training content
• Experience with the following will be considered an asset : Adaptiva OneSite, ServiceNow, CyberArk EPM, BeyondTrust Priviledge Management, Applocker
• Industry certifications in Microsoft Azure, Microsoft Dev Ops and Office 365 certifications is a preferred
Il y a plus de 30 jours