Client Service Coordinator II

Job Description

JOB SUMMARY

The Client Service Assistant, under the direction of the immediate Supervisor, handles client and employee care and service inquiries, documents caller’s information, confirms client care service changes, assists with client intake data entry and reception switchboard coverage as required.

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service.
• Notify clients regarding initial and ongoing schedules.
• Complete data entry as required.
• Provides vacation and break relief on reception switchboard.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Client Service Coordinator and / or Supervisors;

maintain appropriate documentation.

• Participate in ongoing internal and / or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify the Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Schedule : Weekday Evenings

Every other weekend rotation (2-10pm and 7-3pm).

Job Qualification

Education

Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

Experience

A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities

Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team.

Demonstrated competency in keyboarding and

Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make being the difference a Career!

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc.

Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities.

We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.