Client Service Coordinator

Job Description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Person-and family-centered care (PFCC)

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Availability : Monday through Sunday – between 5am and 10pm. Rotating shifts

Hybrid Position : 2-3 days a week at our Markham office (340 Ferrier Street) after successful completion of probation

Primary Responsibilities :

• Communicate : Professionally engage with patients, families, staff, and funder organizations
• Process : Quickly handle funder referrals and updates in the EMR (Procura)
• Review : Collaborate with Supervisors, field employees and patients to assess service needs
• Schedule : Assign care providers based on client needs, geographic area, staff skill-set and availability
• Coordinate : Ensure consistent caregiver assignments and service delivery
• Notify : Keep patients and staff informed of initial and ongoing schedules
• Utilize : Optimize staff schedules to meet their availability and client care needs
• Document : Maintain accurate records in the EMR
• Resolve : Address patient concerns promptly and follow escalation pathways

Why Join Us?

Job Qualification

Education

Experience and Abilities :

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and / or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.