Manager, Business Process Management (Operations)

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$ - $

Target Openings

What Is the Opportunity?

At Travelers, our enterprise operations teams deliver differentiating customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise.

The Business Process Management (BPM) team is committed to managing and improving performance of E2E processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies.

As a Manager in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency.

You will help to develop opportunities to improve business results by supporting and influencing the strategy, all while ensuring business operation continuity.

This position may direct a team of business professionals or lead project teams to ensure business actions aligned with enterprise and / or business unit goals.

What Will You Do?

• Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams, business areas, and processes.
• Identify and assess recommendations for process improvement opportunities and engage key stakeholders to secure the buy-in to implement changes, where appropriate and initiate and implement mid-complexity / multiple improvement opportunities.
• Lead and oversee the understanding of the impact assessment as well as the implementation and execution of assigned initiatives.
• Own and influence the end-to-end execution of the operational components of multiple / mid to high complexity initiatives that have a broader impact across the line of business, including the benefits monitoring, benefits realization, management, scheduling, implementation, risk management, and maintenance.
• Assess tools and procedures for optimal process efficiency and identify areas of automation.
• Assess gaps in processes by leveraging KPI’s and conduct data and reporting analysis to close those gaps.
• Facilitate complex workflow updates and design sessions to influence process improvement recommendations.
• May assist in the prioritization of efforts and advocacy for resource allocation.
• May own and optimize the performance of a single or multiple processes or capabilities and / or technologies.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree
• Familiarity with Six Sigma and Agile methodology.
• Experience leading and managing complex projects.
• Proficient knowledge of Microsoft PowerPoint and Excel.
• Excellent communication skills with the ability to interact with all levels of management.
• Excellent ability to connect with and effectively build relationships in a cross-functional team to complete project goals.
• Excellent analytical skills to track and evaluate current processes.
• Strategic thinker with the ability to use sound judgement to resolve issues as they arise.
• Knowledge of trends, emerging platforms, and new technologies and ability to identify best practices.

What is a Must Have?

4 years of experience in operations, collaborating on projects, or working in a related field.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.