Job Title : Application Support Analyst
Location : Montreal, QC
Job Overview :
- The team works closely with its global counterparts, providing support 24 / 7 including on call and weekend and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).
- The business line is state-of-the-art and highly dynamic and we operate in an environment that is responsive to their changing needs.
- Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.
Job Responsibilities :
- Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)
- Analyze existing tasks and procedures in order to optimize and automate those using standards and tools.
- Provide technical and functional support to business users, mainly in North America, but also worldwide
- Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
- Diagnose and resolve data processing problems
- Support technical and business analysts in defining application production problems
- Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support
- Participate in disaster recovery trials (evening and weekend work)
- Support changes in production environments (evening and weekend work)
- Work with the development team and suppliers to provide temporary solutions and upgrade application platform software
- Analyze and improve existing procedures and tasks.
- Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications
- Analyze and suggest improvements to our current production monitoring and warning process.
- Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.
Education / Experience :
- Technical and functional support experience in an environment in contact with clients
- 5 years of practice in a production environment, preferable in the financial field
- Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
- Knowledge of scripting languages
- Excellent written and oral communication skills
- Analytical, documentation and problem-solving skills
- Good organizational skills; concern for customer service
- Experience in the financial domain
- English is required
- Knowledge of Unix and Linux
- Ability to work in teams and take initiative
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