Technical Production Analyst Support Analyst

Job Title : Technical Production Analyst Support Analyst

Job Description

We offer :

• To work with some of the best professionals in the business - for a firm that values individual intellect as much as teamwork
• State-of-the-art offices that are designed to maximize collaboration
• Flexible working arrangements
• Enriching challenges that provide opportunity for constant learning and advancement
• An environment which is leveraging technology to its highest potential

Team Profile :

Institutional Securities Technology (IST) develops and oversees the overall technology strategy and bespoke technology solutions to drive and enable the institutional businesses and enterprise-wide functions.

Our clients include Fixed Income, Equities, Commodities, Investment Banking, Research and Global Capital Markets.

Position Description :

We are looking for an Technical Production Analyst Support Analyst who is :

• Interested in distributed systems and working with high-scale services. - Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.
• Enjoys new technological challenges and solving hard problems.
• Believes that a team working well together is truly smarter than the single smartest person on that team. - Aspires to grow as a person, as a teammate, and as a production support lead.
• Aspires to lead a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.
• Has grit, drive and a deep feeling of ownership.

Responsibilities :

• You will work closely with engineering / development teams to handle problem management
• Design, build, and maintain systems and help them decide on products to use, schema design and query tuning.
• You will troubleshoot issues across the entire stack : hardware, software, application and network.
• You will mentor other team members on standard methodology for everything from monitoring to troubleshooting complex code and database issues.
• You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.
• You will need to spend most of your time on and around leading the production support team and eventually leading to SRE improvements towards the stability of the plant.
• Represent the RPE organization in application design reviews and operational readiness exercises for new and existing services.
• Participate in weekend and off hours on-call rotation, and as lead be point of escalation during critical incidents

Qualifications : Skills Required :

Skills Required :

• Bachelor in Computer Science, Computer Engineering or related technology field
• Minimum of 1-3 years practical experience in Production support or similar role. Able to work in fast paced, time critical and domain intensive role.
• Knowledge of ITIL Principles is a must, Knowledge in SDLC is a must
• Knowledge in Agile development practices is a must
• Knowledge of Finance to communicate effectively with business clients as well as internal / external stakeholders.
• Knowledge of UNIX / LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.
• Must be hands-on in PL / SQL, Shell Scripting, Python, Perl
• Knowledge of MongoDB, NoSQL DB, Alerting tools, Monitoring tools, Ticketing service
• Expert level knowledge in SQL server, Sybase and DB2
• Knowledge in scheduling tools such as AutoSys, Crontab, Control-M
• Familiar with Informatica ETL
• Must thrive in a high-pressure environment and enjoy working on new challenges.

Skills Desired :

• Knowledge and experience in the banking industry.
• Experience with source code and binary repositories, build tools, and CI / CD (Git, Artifactory, Jenkins, Docker) etc.

and data streaming technologies like Spark, Kafka etc.

• Any experience on automation / configuration management systems like Puppet, Chef, Ansible is an advantage.
• Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.
• Experience in software development : automation-related experience valued in particular. Scripting languages such as bash, python, compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable.
• Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.
• Practical experience running large-scale online systems is always an advantage.

Education Level

Bachelor's Degree

Experience Level

Level 3