Technical Production Analyst Support AnalystFX INNOVATION • Remote, Quebec

Technical Production Analyst Support Analyst

FX INNOVATION • Remote, Quebec

30+ days ago

Job type

Full-time

Remote

Job description

Job Title : Technical Production Analyst Support Analyst

Job Description

We offer :

To work with some of the best professionals in the business - for a firm that values individual intellect as much as teamwork
State-of-the-art offices that are designed to maximize collaboration
Flexible working arrangements
Enriching challenges that provide opportunity for constant learning and advancement
An environment which is leveraging technology to its highest potential

Team Profile :

Institutional Securities Technology (IST) develops and oversees the overall technology strategy and bespoke technology solutions to drive and enable the institutional businesses and enterprise-wide functions. Our clients include Fixed Income, Equities, Commodities, Investment Banking, Research and Global Capital Markets.

Position Description :

We are looking for an Technical Production Analyst Support Analyst who is :

Interested in distributed systems and working with high-scale services. - Likes to work in a fast-paced dynamic environment and you are not afraid to change things to make them better.

Enjoys new technological challenges and solving hard problems.

Believes that a team working well together is truly smarter than the single smartest person on that team. - Aspires to grow as a person, as a teammate, and as a production support lead.

Aspires to lead a global production support team focused on improving production plant and stability for the systems and building relationships with the downstream consumers of the systems.

Has grit, drive and a deep feeling of ownership.

Responsibilities :

You will work closely with engineering / development teams to handle problem management

Design, build, and maintain systems and help them decide on products to use, schema design and query tuning.

You will troubleshoot issues across the entire stack : hardware, software, application and network.

You will mentor other team members on standard methodology for everything from monitoring to troubleshooting complex code and database issues.

You will identify and drive opportunities to improve automation for the company; scope and create automation for deployment, management and visibility of our services.

You will need to spend most of your time on and around leading the production support team and eventually leading to SRE improvements towards the stability of the plant.

Represent the RPE organization in application design reviews and operational readiness exercises for new and existing services.

Participate in weekend and off hours on-call rotation, and as lead be point of escalation during critical incidents

Qualifications : Skills Required :

Bachelor in Computer Science, Computer Engineering or related technology field

Minimum of 1-3 years practical experience in Production support or similar role. Able to work in fast paced, time critical and domain intensive role.

Knowledge of ITIL Principles is a must, Knowledge in SDLC is a must

Knowledge in Agile development practices is a must

Knowledge of Finance to communicate effectively with business clients as well as internal / external stakeholders.

Knowledge of UNIX / LINUX operating system level concepts such as processes, memory allocation, and the network stack and commands.

Must be hands-on in PL / SQL, Shell Scripting, Python, Perl

Knowledge of MongoDB, NoSQL DB, Alerting tools, Monitoring tools, Ticketing service

Expert level knowledge in SQL server, Sybase and DB2

Knowledge in scheduling tools such as AutoSys, Crontab, Control-M

Familiar with Informatica ETL

Must thrive in a high-pressure environment and enjoy working on new challenges.

Skills Desired :

Knowledge and experience in the banking industry.

Experience with source code and binary repositories, build tools, and CI / CD (Git, Artifactory, Jenkins, Docker) etc. and data streaming technologies like Spark, Kafka etc.

Any experience on automation / configuration management systems like Puppet, Chef, Ansible is an advantage.

Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, and BMC etc.

Experience in software development : automation-related experience valued in particular. Scripting languages such as bash, python, compiled languages such as C, C#, JAVA, Scala and Go are most relevant but others are acceptable.

Awareness of, and ability to reason about modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, micro services, and so on.

Practical experience running large-scale online systems is always an advantage.

Education Level

Bachelor's Degree

Experience Level

Level 3

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Technical Production Analyst Support Analyst • Remote, Quebec

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