Application Production Support

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future.

Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

Under the guidance of the IT Support Leader, the incumbent will learn the basics of Securities Lending, Collateral and Cash Management, Dealing Services and FX businesses and how the systems supports the business activities.

The incumbent will need to be able to react to live fire drill situations with the intention of contributing to the longer term avoidance of such issues through proactive system modifications and maintenance.

In detail

• First point of contact for Business users and troubleshoot production application failures and provide resolution of incidents.
• Serve as the subject matter expert for MFS applications used for Securities Lending, Collateral and Cash Management, Dealing Services and FX business.
• Assist Business to continuously provide a high-quality service to our clients and rapidly integrate evolutions of the business and IT systems.
• Act as a liaison between Business user and any IT organization (local, global, internal or external groups, service providers or entities) to provide optimal response to any production issue that may impact business functions.
• Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution;

manage priorities depending on the criticality of the requests and production failures.

• Participate in the technical tests, internal meetings and regular reviews with the external service providers.
• Participate as a technical contact for local projects and client on-boarding. Guarantee the reporting and file delivery technical setup for any new client on-boarding.
• Be flexible with Support hours and to supplement Global support team for resolving any production related issues.
• Coordinate Business Continuity exercises between BC team and the Business user groups.
• Coordinate Disaster Recovery exercises between BC team, Business user groups, and any Industry initiated DR testing throughout the year.
• Ensure proper and continuous documentation of key functions and processes.
• Ensure proper training to continuously maintain relevant expertise and its evolution.
• Maintains a relationship of trust with the IT support lean and project manager.
• Contributes to and ensure that application support runs effectively.
• Guarantees optimal working of the application, providing technical support and adhoc recovery plans.
• Carry out light development / bug fixes related to SQL, scripting, and reporting.

The strengths and skills that will help you succeed

• Bachelor in computer sciences preferred.
• Technical skills required in :
• Advanced Oracle SQL and SQL using MS SQL Server platform.
• MS Reports or similar reporting background
• Web Services (IIS Configuration and development)
• Scheduling Software (Autosys, 24x7)
• IBM Cloud (DMZR)
• Versioning software (GIT)
• Scripting language (Unix Shell scripting, Bash)
• At least 5 years of experience in Application Support role in the financial industry in securities lending and Forex domain
• Prior Work experience with applications like Wail, Glad, On-air, Alena, TPA, FOX, Comfort is a great asset
• Strong analytical, problem-solving, and conceptual skills
• Strong communication skills and being able to adapt his / her communication depending on the target audience i.e. Business Users, Internal / External Clients, Technical teams etc.
• Ability to work with short deadlines and handle pressure.
• Demonstrates initiative and proactivity.
• Mature, self motivated, enthusiastic and team player.
• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply.

Knowledge of the english is required.

What's in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering.

Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

We will review candidates as they apply, so don't wait to submit your application;

BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility at us.bnpparibas (dot) com

You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas' mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world.

We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Montreal's Top Employers 2024

Canada's Best Diversity Employers 2024

Women in Governance Parity certified - Platinum certification

Pride at Work Canada

Rainbow Accreditation issued by Canada's LGBT+ Chamber of Commerce (CGLCC)

Part of Les Affaires top 300 companies in Quebec

Synclusiv

Ready, Willing and Able

Autisme sans Limites

LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here : BNP Paribas in Canada Our job offers

Only selected applications that meet the requirements of the role will be contacted