Manager, Technical Quality

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada.

The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork : we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

Make a difference - join the LifeLabs team today!

The Manager, Technical Quality will report into the Senior Manager, Quality & Regulatory Affairs and will provide expert knowledge and leadership in the area of Technical Quality ensuring effective execution and delivery of accountabilities.

The Manager will lead the Technical Quality team and provide medical laboratory technical and quality consultation to the Medical Scientific Team, Lab Operations, Client Services and other areas of LifeLabs ensuring LifeLabs' practices comply with applicable legislation and regulations.

The Manager of Technical Quality will also ensure that standard provincial / national quality processes are designed, implemented and monitored in all phases;

pre-analytical, analytical and post analytical.

This is a full-time permanent role located at 100 International Boulevard, Toronto, ON.

Core Accountabilities

• Provide active leadership and development to all direct and indirect reports, focusing on team engagement and ensuring all individual and team accountabilities are delivered upon.
• Provide ongoing leadership and support through National standardization and streamlining of processes, improved support mechanisms and activities in accordance with applicable regulations and legislation including Clinical Laboratory Standards Institute (CLSI) Standards, Laboratory Licensing, Accreditation Canada Diagnostics (ACD), ISO 15189 and College of American Pathologists (CAP)
• Oversee and support the Technical Quality Specialists in their roles including : Verification of instruments / assay (new and on-going) Instrument and / or Method selection Quality Control External Proficiency Programs SOP development and revision Customer Experience Management (CEM) & Non-Conforming Event (NCE) investigations and follow-up Internal Auditing External Assessments (IQMH, CAP, etc.

Monitoring of KPI and supporting action plans Support other departments within LifeLabs

• Escalate identified risks to senior management for consideration and mitigation planning
• Keep current on developments, information, trends, legislation, etc. related to technical quality
• Liaise / cooperate with LifeLabs' business and strategic partners on shared quality concerns
• In alignment with the Medical / Scientific team, ensure patient safety initiatives are effectively designed and implemented in all processes

Minimum Hiring Qualifications and Skills

• Degree or Diploma in Medical Laboratory Technology
• Registration with the College of Medical Laboratory Technologists of Ontario (CMLTO) is required
• A minimum of 7 years' experience as a medical laboratory technologist with 4 years of people management experience required
• Certification in Lean / Six Sigma and / or Laboratory Quality Management Systems is an asset
• Requires strong Quality Systems knowledge and understanding, to provide expert support to all customers, internal and external
• Proven competence in facilitating the processes used to design, develop, validate, implement, monitor, control and continuously improve a Quality Management System within a regulated environment
• A clear understanding of regulatory enforcement procedures and the business impact of failing to meet external regulatory requirements
• Ability to educate others and promote cultural and procedural change in a Quality Systems environment
• The ability to use sound risk management analysis to assess the regulatory and business impact of prioritizing goals
• Facilitation skills necessary to lead discipline specific teams, and the confidence to conduct audits, issue non-conformance reports requiring corrective actions and follow-up on continued non-compliance
• Requires excellent communication skills both written and verbal
• Requires strong organizational, change and incident and project management skills to ensure that deliverables are achieved on schedule in a controlled manner

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At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs' Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process.

For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

LifeLabs is committed to providing a safe environment for our employees, customers, and the communities we serve. We have been a leader throughout the COVID-19 pandemic regarding health and safety measures and have always put our employees and customers at the center of every decision that we make.

As an organization in the health care sector, we believe the COVID vaccination adds a layer of protection that complements the extensive and necessary health and safety protocols that we have taken to date.

With this in mind, we currently require all LifeLabs employees, contractors, students and volunteers to be fully vaccinated.

LifeLabs operates under a distributed workforce model, where employee flexibility is a key priority. Further information will be provided during the interview process on what this means for employees.