What’s in it for You
- Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
- Enjoy regular salary reviews and incentive opportunities.
- EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
- A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, educational assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
- Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution.
You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities :
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications :
- High School Diploma or Equivalent required
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
Bilingual Customer Service Representative
Location: 1100 Polytek St, GloucesterSchedule: Tuesday-Sat 8:30-5:00What you’ll doCustomer service, inbound and outbound, emails and phone callsEnter data into computerized databases and spreadsheets accurately and efficientlySupport customer enquiries, confirming delivery dates and times and provid...
Customer Service Representative - Canadian French Speaking 3 HIRES ASAP (100% Remote)
Customer Service Representative - Canadian French Speaking 3 HIRES ASAP ECommerce Responsibilities: Act as an escalation point for complex customer inquiries and issues. Gather and share customer feedback to enhance service quality. Ensure timely and professional customer responses across email, cha...
Bilingual Customer Service Representative (12 Month Contract)
Bilingual Customer Service Representative (12 month contract). Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Operations team!. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. Provi...
Customer Service Representative
Customer Service Representatives. We are searching for qualified customer service reps with personality and people skills. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. ...
Customer Service Representative
Customer Service Representative – ICBC Auto . Do you have experience with ICBC batching and inventory for fleets? Looking for an exciting opportunity as a Customer Service Representative? Look no further!. Analyze client inquiries by providing information on products, services and matching customer ...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Bilingual Custome...
Customer Service Representative / CSR
The Customer Service Representative will work together with the sales, pre-press & production team to serve our customers by understanding their expectations and then communicating and coordinating to achieve the desired outcome. Graphics, a Surrey-based print house, is looking for an enthusiast...
Customer Service Representative - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative (Canada) – Day, Evening and Overnight Agent, 24/7/365
The Customer Service Representative (CSR) position is pivotal in facilitating the initiation of Teladoc Health Canada cases related to one or more medical services offered, alongside supporting Telemedicine consultations, and assisting Teladoc Health members & patients. Leveraging their expertise in...
Work From Home Customer Service Representative - Part Time
Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...