Representative - Customer Service
What’s in it for You
- Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
- Enjoy regular salary reviews and incentive opportunities.
- EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
- A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, disability, life insurance, vision care, educational assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
- Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and many more.
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and / or walk-ins to provide inquiry or problem resolution.
You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities :
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications :
- High School Diploma or Equivalent required
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
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