Bilingual Customer Service Representative

Bilingual Customer Service RepWhy you’ll love Canada CartageAniconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment and distribution and home delivery.

With a national network of terminals, cross-docks and distribution centres, we are one of Canada’s largest and most trusted supply chain service providers.

Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands.

Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed.

A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position SummaryThe CSR would be the first point of contact for our customers. our responsibilities will include addressing customer inquiries, tracking and updating shipment status, and resolving any issues or concerns that may arise during the shipping process.

Your exceptional customer service skills will play a critical role in ensuring customer satisfaction and maintaining positive relationships with our clients.

Location : 1100 Polytek St, GloucesterSchedule : Tuesday-Sat 8 : 30-5 : 00What you’ll doCustomer service, inbound and outbound, emails and phone callsEnter data into computerized databases and spreadsheets accurately and efficientlySupport customer enquiries, confirming delivery dates and times and providing updates throughout the dayResponding to customer escalations in a professional and courteous mannerFirst point of contact with drivers while enrouteAssist with dispatch and routing when requiredAssist with receiving merchandise into the computer systemSchedule deliveries via phone calls and email to customers in Ontario and QuebecEnsure inventory has upcoming delivery datesWhat you’ll bringStrong computer and typing skillsFluent in English and FrenchQuick to learn software programsProficient in outlook and strong communication by email skills and etiquetteAbility to multitask and prioritizeAbility to work independently, self-motivatedAble to work in a fast-paced environmentDetail orientated, responsible and accountableAbility to maintain goal orientated focus in a busy work areaStrong geographical knowledgeKnowledge of the transportation industryMust have a valid drivers’ license and own vehicleWhy people love working for Canada CartageCohesive team and a positive, hard-working atmosphere.

Meaningful opportunities for career growth.Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few.Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.

We give back to the communities in which we operate by volunteering and donating to local charities.We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

We are a top employer!Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.

Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row, as one of Canada’s Top Fleet Employers.

In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.

We’ve been acknowledged by Forbes 2023, as one of Canada’s Best Employers for DiversityCome work with an industry leader!Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA).

We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations.

If you require accommodation under the ACA at any point in your application or employment duration, please let us know.We would like to thank all those expressing an interest in this position;

however only the candidates selected for an interview will be contacted.Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.#workatcanadacartage