Bilingual Customer Sales and Service Agent - Call Centre | Air Canada

Airport, Operations, Management, Office, operations

Bilingual Customer Sales and Service Agent - Call Centre

Bilingual Customer Sales and Service Agent - Call Centre

Last updated : 2 hours ago

Expires : 1 week from now Job Role : Airport, Operations, Management, Office, operations Type : Not specified Aircraft type : None Location : Canada

Job description

Description

Location :  Montreal, QC, Canada (On-site) Starting Salary :   $17.00 / hour Branch :   Contact Centers Category :  Unionized (UNIFOR) Job type :  Full-Time

The opportunity

Right now, Air Canada is looking for Customer Sales and Service Agents to join our Contact Centre team in Montreal. This position is vitally important to our continued success as you will often be a customer’s first point of contact. So, creating a great first impression will be down to you. Are you up for the challenge?

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

What your day-to-day looks like

As a Customer Sales and Service Agent, you will provide exceptional customer service by answering every call promptly, courteously, and professionally. You will also :

• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
• Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
• Ensure customer satisfaction by providing timely resolutions to customer inquiries.

Take a look at this video to find out more about the Customer Sales and Service Agent role :

Your benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including :

Qualifications

Skills and experience required This role is vital for our client’s satisfaction. Therefore we have a number of key criteria to ensure your success :

Linguistic requirements  Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages in addition to English and French : Spanish, Korean, Japanese, Cantonese, or Mandarin. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience. Preferred competencies

Let your career take flight  Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

APPLY NOW  Diversity and inclusion  Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.

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