*Bilingual Customer Care Representative (Health / Dental)

Job Description

Start date : January 20th, 2025

We are seeking 25 driven individuals to support our client in the insurance industry by delivering outstanding customer service for group benefits.

In this role, you’ll have the opportunity to make a difference by guiding clients through important, sometimes complex, moments in their lives.

From managing a high volume of client inquiries to providing clear, helpful information, you’ll ensure that clients feel informed and supported.

This role is perfect for those who are passionate about service, tech-savvy, and energized by problem-solving in a dynamic environment.

What is in it for you :

• Hourly salary $24.34.
• 6-month contract with the potential for permanent employment.
• Full-time position : 37.50 hours per week.
• Hybrid work : 3 office days, from Tuesday to Thursday.
• Rotational schedule (EST) : Monday to Friday, from 8 am to 8 pm.

Training Program :

• 9-week paid training, including a structured nesting period to build confidence and expertise in the role.
• Training hours are Monday to Friday, 8 am to 4 pm (EST).
• Transition to regular support hours upon completion of the training period.
• Begin with Health-related inquiries, gaining deep knowledge and specialized skills.
• Additional training for Dental inquiries will be provided after six months in the role for those starting in Health.

Responsibilities :

• Manage inbound client calls (approximately 50 per day) with a dedication to accuracy and timeliness, aiming to meet client needs and exceed their service expectations.
• Apply customer service expertise to deliver clear, accurate responses and solutions while adhering to industry regulations.
• Maintain professionalism in a fast-paced environment, demonstrating problem-solving abilities to effectively assist clients.
• Support a rotating schedule to meet client needs across multiple time zones in Canada.

What you will need to succeed :

• High School Diploma required.
• College or University degree considered an asset.
• 2 4 years of customer service experience, preferably in an information center, retail, or service-oriented setting.
• Bilingual in English and French (spoken and written) to support clients in both languages.
• Proficiency with Microsoft Office Suite, including Teams and Outlook.
• Problem-solving skills and adaptability to thrive in an evolving, fast-paced environment.
• Detail-oriented with a commitment to continuous learning, including quickly mastering new applications, products, and services.
• Excellent research abilities, with the capacity to utilize multiple administrative systems simultaneously.
• Experience with Salesforce (nice to have).
• Background in group benefits, insurance, or previous contact center roles (nice to have).

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses.

Only candidates who match hiring criteria will be contacted.

MFCJP00013888