POSITION SUMMARY :
Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and / or receive telephone calls on behalf of our clients.
The position performs according to established quality assurance standards and within guidelines set forth by the company and the client.
The Sales Representative is expected to meet and / or exceed established goals, attend and actively participate in training, re-training and up-training programs.
ESSENTIAL FUNCTIONS :
- Places and / or receive calls to / from existing customers.
- Contact new and existing customers to promote products and services.
- Complete needs based assessments in order to recommend appropriate products and services.
- Consistently meets established program requirements.
- Provides exceptional sales and customer service and maintains established acceptance rating on quality monitoring tests.
- Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
- Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
- Quickly and correctly answers product questions. Has full knowledge of features and benefits of products and services.
Seeks to stay informed of program changes.
- Clearly understands the practices and procedures of the department and job responsibilities.
- Offers feedback to program supervisor always based on errors or improving results.
- Operates a computer system effectively.
- Attends and actively participates in all required training programs. Shows eagerness and capacity to learn new products and programs.
Provides feedback and suggestions to Supervisors for program improvement.
- Participate in computer awareness and training as provided by the company
- Report suspected security incidents to their immediate supervisor or the compliance / Security Manager, understanding that all reports shall be kept confidential
- Be familiar and comply with the establish Zedd security policies and practices, and sign a written certification (user acknowledgement) that they have been training and made aware of the security rules and regulations.
- Assumes other duties as assigned by Team Leader.
PREREQUISITES :
- Strong interpersonal and communication skills.
- The ability to effectively translate complex information into common terms.
- Ability to demonstrate initiative.
- Work well with others.
- Accuracy when performing all work assignments.
- Works with a positive attitude that reflects favourably upon the company.
- Accuracy when performing all work assignments.
- Flexible
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