Bilingual Customer Service Representative

Bilingual Customer Service Representative, Nissan Canada

This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers.

The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success.

It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.

Responsibilities

• Responds to and resolves incoming dealer / customer inquiries and requests. For example, security deposit inquiries, statement of account on lease and loan accounts, release letters, address changes, banking information changes and payout issues.
• Documents processing and other assigned duties : e.g. lease or loan transfers including processing the necessary documents to transfer vehicles to another name, processing of contracts including condition reports, insurance confirmations, sending documents to dealerships upon completion, and inputting any changes based on the documents, into the system.
• Documents requests for information and ensures timely execution of requested information to customers and dealers.
• Preparing customer correspondence, including, lien release letters after ensuring account is closed and nothing owing 1-2 days;

statements of account ensuring history is accurate 4-5 days; payout letters providing balance owing 1-2 days, and registering liens in all provinces.

• Completing outgoing calls, research, and follow-up.
• Lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.
• Assist in handling all incoming customer mail and emails.
• As necessary, performs other related duties of which the above are representative.

Requirements

• Must be Bilingual in French and English Verbal and written.
• Minimum High School education required, University or College degree preferred.
• 0-1 years of experience in a Customer Service / Call Center environment.
• Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
• Excellent ability to multi-task and attention to detail is required

Perks

Great Perks, Vehicle Purchase Plan available, Benefits Available, Gym on Site, Subsidized Cafeteria, warm and friendly environment

• Location : Headquarter of Nissan Canada Inc. through Kelly Services, Mississauga, close to Highway 401 & 427 (accessible by Public Transportation)
• Monday to Friday total of 40 hours per week + rotation shift required (available between 9am - 8pm)
• This is an ongoing assignment through Kelly Services
• $25.00hr (bilingual English & French) + 4% Vacation Pay + Eligible Statutory Holiday Pay + Vehicle Purchase Plan + Kelly Services Benefits available
• Prompt weekly pay via direct deposit

We invest in your personal and professional growth by providing you with free training opportunities via our employee website myKelly.ca

Job Types : Full-time, Fixed term contract

Contract length : 12 months

Pay : $25.00 per hour