Customer Service Representative
Job Description
Job Description
We are seeking a CSR to join our team. You will be responsible for helping customers with orders, customer issues and inquiries.
Responsibilities :
- Communicate with customers via phone, email and online
- Input and process customer orders
- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Attend to on site customers
- Work with internal departments to meet customer's need
- Perform administrative tasks as required
Qualifications
- At least 1-3 years of relevant work experience
- Ability to build rapport with clients
- Excellent phone etiquette and excellent verbal, written and interpersonal skills
- Ability to multi-task, organize and prioritize work
- Positive and professional work ethics
- Proficiency in MS Office
- College Diploma
Company Description
Brazilian Canadian Coffee was established in 1975. We have been dedicated to manufacturing premium gourmet coffees. we have distribution centers located throughout Canada, United States and internationally, allowing our coffee to be appreciated all over the world.
Our dedicated and highly trained staff set us apart from the rest. With over 100 years of combined experience and knowledge of our business, our customers know they are being provided the highest quality product and service.
Company Description
Brazilian Canadian Coffee was established in 1975. We have been dedicated to manufacturing premium gourmet coffees. we have distribution centers located throughout Canada, United States and internationally, allowing our coffee to be appreciated all over the world.
Our dedicated and highly trained staff set us apart from the rest. With over 100 years of combined experience and knowledge of our business, our customers know they are being provided the highest quality product and service.
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