Call Center Bilingual FR/EN Assistant General Manager- ON SITE TORONTO

Job Description

Job Description

Job Type : Full-Time ON SITE

Hours : Varies

Salary : 44,500 CAD

Benefits : Available after 60 days for full-time employees

Summary :

We are looking for an Assistant General Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board as well as support the General Manager of the site.

The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction and assist on the day-to-day operations of the facility.

Responsibilities and Requirements :

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Coordinate training with the internal team
• Responsible for sending daily reports to the client
• Responsible for quality checking
• Assist the General Manager in day-to-day tasks, duties, and responsibilities as their backup.

Essential Skills and Experience :

• Well-rounded call center industry knowledge
• Bilingual French and English
• At least 2 years of experience in the contact center industry
• Strong communication skills including the demonstrated ability to speak, listen, and write effectively (i.e. strong verbal, written, presentation, and interpersonal communication skills)
• Proficient in Outlook, Word, and Excel
• Proven leadership
• Proactive problem solver
• Thrives in a fast-paced team environment
• Excellent computer skills
• Strong comprehension and organizational skills
• Great attention to detail
• Flexibility with scheduling and work hours
• Ability to pass drug and background screening
• Other requirements may vary as determined by management

Valued but Not Required Skills and Experience :

• Experience in customer service, inbound and outbound environments
• Experience managing external vendor
• 1+ years’ experience in recruiting
• History of training call center employees
• Experience as an agent and a supervisor in a call center environment
• Experience in drafting scripts and Q&A responses
• Prior leadership on chat and email projects

Reporting to this Position :

• Corporate Operations Manager (indirect)
• Quality Assurance Coaches (indirect)
• Customer Contact Representatives (indirect)
• General Manager

Physical Demands and Work Environment : The following are required in order to perform the essential functions of the job.

Reasonable accommodations may be available to individuals with disabilities.

• Sitting
• Speaking
• Ability to move quickly around the call center
• Ability to see over and around the heads of large crowds of seated individuals
• Working at a desk
• Using a computer often
• Typing and using a mouse
• Using hands for tools and machines requiring manual dexterity and agility
• Good visual and auditory skills
• Other demands which may vary as determined by management

Company Description

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, and market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.

AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual Inc. 500 List of Fastest Growing Private Companies , and Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

AnswerNet was also named a Best Run Company by SmartCEO magazine

Company Description

AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, and market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year.

r n r nAnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual Inc. 500 List of Fastest Growing Private Companies , and Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

r n r nAnswerNet was also named a Best Run Company by SmartCEO magazine