Product Manager (Full Time) - Toronto, ON

Product Manager (Full Time) - Toronto, ON Product Manager - PhilanthropyYou’ll feel great about a career with March of Dimes Canada At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. You’ll be joining a team made up of more than 2, professionals that’s dedicated to solving big challenges and creating real change for people with disabilities in communities across our country. They’re at the center of all we do, and we make a real difference in their lives every day. It matters to us because the need is urgent — and it’s growing. More than six million people with disabilities in Canada experience challenges like poverty, discrimination, indignity, and isolation. These are the barriers that you’ll help tear down. Together, with your vital contributions, we’ll keep moving the dial on the challenges people with disabilities face. Our work is deep and wide — and you’ll always find it deeply rewarding — which is why we pull together to make change happen. Our collective efforts are rooted in our Purpose, Vision, and Mission, which inform how we drive all our work forward : Purpose : Champion equity. Empower ability. Vision : An inclusive, barrier-free society for people with disabilities. Mission : To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Whether starting or advancing your career with us, you’ll feel great knowing that you’re : Contributing to our important mission : creating real change for people with disabilities Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca / careers.Profile : Reporting to the Director of Product & Platforms. the Product Manager will play a crucial part in advancing the digital strategy for Philanthropy at March of Dimes Canada. Initially, this role will lead the implementation of a new donor and gift management CRM, including migration of existing data from the current platform Your expertise in analysis and project delivery will be essential to driving this critical initiative forward. As the Product Manager, you will take a holistic approach to this project, building the platform with future growth and innovation in mind, but ensuring support of existing operations upon launch.Post-launch, this role will own the Philanthropy roadmap within the Product & Platforms portfolio. Working closely with the Philanthropy and IT leadership team, you will manage and advance the digital strategy roadmap for Philanthropy.Roles and responsibilities Act as product owner for Philanthropy digital solutions within the Product & Platforms Agile development team, overseeing the complete lifecycle of product development from ideation through to launch. Lead the discovery, design, and development of the new Salesforce CRM for Philanthropy.Collaborate with Philanthropy, IT, Marketing, Strategy, and other internal teams to define product features and functionalities. Own the Philanthropy product backlog including creating and prioritizing user stories.Lead continuous discovery and analysis activities such as current state and gap analysis, requirements gathering, solution design sessions, etc.Conduct market and user research to make data-informed product decisions.Ensure product meets or exceeds digital accessibility standards and is designed and tested with user experience best practices in mind. Support development activities including demonstration of completed functionality to stakeholders. Support testing and quality assurance activities include review of test strategy and cases; some test execution may be required.Plan, coordinate, and execute on user testing, including supporting testers, managing defects, and reporting progress.Working with Communications and Training team members, create communications and training materials to support user onboarding and adoption.Write release notes and internal communications for project launches and ongoing software releases.Serve as a liaison between stakeholders, project team, and external partners. Participate in team ceremonies such as daily standups, sprint planning, and retrospectives and operational improvement initiatives within the team.Define and monitor key performance indicators, reporting product performance to stakeholders and MODC leadership team. Qualifications and experience Experience working within the non-profit sector or within the charitable giving space is required. Experience with operational areas such as gift processing is an asset.Experience as a Product Manager, Product Owner, Senior Business Analyst, or similar role within a CRM software migration and / or implementation project is required. Experience with Salesforce Nonprofit Cloud and Marketing Cloud Account Engagement (formerly Pardot) is an asset.Experience through all phases of project delivery and product development from ideation through to launch.Experience as a project manager or holding project management responsibilities within a software implementation project. Experience working within a variety of project delivery and software development approaches such as Agile, waterfall, and hybrid models.Strong written and verbal communication skills with the ability to convey technical concepts to non-technical audiences and tailor content to various audience types.Strong business acumen and strategic thinking skillsWorking knowledge of project management and delivery tools such as Jira, Asana, and MS Project.Familiarity with user experience design and digital accessibility standards are considered an asset. How to apply If you are interested in applying, please submit your application by March 31. Please note : Cover letter is nice to have but not a requirementImportant details We have a hybrid work policy that applies to some job positions. Please see individual job postings for more details. COVID-19 Vaccination Policy Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation. Need accommodations? We're here to help! MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free. Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.