Role Overview :
As the Customer Service Representative, you are integral to the heart of our operations. Your primary role involves masterfully coordinating installations and service calls, ensuring seamless and efficient operation.
You will be responsible for maintaining effective communication, paying meticulous attention to detail, swiftly resolving problems, and upholding our high standards of efficiency and excellence.
Key Responsibilities :
Coordinate and oversee end-to-end service processes, including installations and inspections.
Manage timely ordering of parts from suppliers and track warranties for refunds.
Provide service technicians with essential information and tools for successful service calls.
Handle documentation tasks, including uploading important documents and managing damage claims.
Organize schedules to ensure technician and equipment availability for uninterrupted service delivery.
We Value :
Excellent communication skills.
Strong problem-solving and analytical capabilities.
A collaborative spirit and teamwork orientation.
Professional demeanor and a responsible attitude.
Quick learning and a detail-oriented mindset.
Superior customer service skills.
Adaptability and flexibility in managing multiple tasks.
Proficiency in computer and administrative skills, especially in Microsoft Office.
Requirements :
At least 1 year of experience in customer service.
Job Type : Full-time / Part-time
Schedule : Evening shift
Evening shift
Monday to Friday
Weekends as needed
Ability to Commute :
North York, ON M2J 5C2 (required)
Work Location : In person
Join our team as a Customer Service Representative and play a pivotal role in our dynamic and fast-paced environment!
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