Inside Sales Representative – Mental Health (Bilingual)

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians.

We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. Learn more at ehncanada.com

Position Overview : With inpatient substance abuse and mental health treatment centers throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, and search engine optimization.

This generates inbound interest from potential new clients seeking mental health services via phone calls, chats, and emails.

These inquiries funnel into the admissions department located at the corporate office in Midtown Toronto.

The Inside Sales Representative manages this high inbound volume of inbound inquiries with a professional consultative sales process - actively listening to callers, assess their situation, and determining the suitability of EHN’s treatment centers.

Additionally, the position manages an active pipeline of inquiries and works with medical and clinical staff for admissions approval.

The Inside Sales Representative is also responsible for leading the admissions department’s production via advanced sales skills, innovating sales strategies, identifying opportunities for process improvement, servicing strategic relationships, and leading by example.

They work directly with admissions, business development, and facility leadership in the following areas expediting admissions, removing admissions barriers, testing new technology, testing new sales methods, testing new processes, and serving key referent relationships.

Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, and a collaborative approach to teamwork.

Reports To : Admissions Manager

Key Responsibilities :

• Answers inquiry calls / emails / faxes and assess eligibility for further assessment or admission
• Provide information on programs and services available within the Edgewood Health Network or provide information / referral to external providers as appropriate.
• Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments
• Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
• Documents all communication with clients, family, referents
• Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s arrival and providing documentation as needed
• Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care as needed
• Completes mandatory assessment or admission documentation, consents or other forms as required
• Prepare and maintain client files
• Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required
• Books pre-admission medicals with physician as required.
• Maintain client waiting lists
• Present program education sessions as required
• Preparing reports, data management including data entry as required
• Other duties as assigned

Qualifications :

• Bachelor's degree preferred
• Minimum two years of sales experience and a proven track record of results
• Sales experience with a focus on consultative selling and customer relationship management preferred
• Analytical and problem-solving skills to identify opportunities for sales process improvements while also developing and implementing new strategies
• Communication skills for effective verbal and written communications with sales teams, operations specialists, collaborating departments, and upper management
• Proficient understanding of the entire admissions process from lead generation to admission
• Proficient with Salesforce
• Proven ability to thrive in a fluid, fast-paced, unpredictable environment
• Commitment to the mission and values of EHN Canada.
• Bilingual in French & English

Employee Benefits and Perks :

Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy.

• 24 / 7 Employee Assistance Program through LifeWorks.
• Competitive paid time off policies, including a paid day off on your birthday.
• Access to in-house fitness facilities where applicable or discounted external gym memberships.
• Perks and discounts with Perkopolis entertainment, home / auto / pet insurance
• Personal and professional development through our Education Support Assistance program.
• Nationwide presence allows for supportive relocation opportunities.
• Defined Benefit pension through CAAT with up to a 4% employer contribution.
• Maternity and parental leave top-up.
• Access to discounts at Kids & Co. Daycare.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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