Inside Sales / Customer Service Representative

RS Breakers & Controls is an Original Equipment Supplier that provides excellent customer service and customized solutions. Our 35,000-square-foot warehouse stocks over 100,000 products, including MCC wrapper / buckets, panel switches, circuit breakers, bus plugs, distribution panel boards, and so much more. We stock products of all amperages and voltages to serve residential, commercial, and industrial needs.

The Position :

This is a full-time sales position based at our location in Mississauga, ON.

Reports to :

This position reports to the Sales Manager

Responsibilities :

• Prepare sales quotes / sales orders.
• Assist walk-in customers.
• Respond to inbound inquiries (phone and email) and leads promptly and professionally.
• Prepare return merchandise authorization forms (Sales returns).
• Build strong relationships and rapport with customers.
• Actively seek out new clients and other opportunities for growth.
• Use knowledge and training to ensure that the customer gets exactly what they need within their budget, as quickly and easily as possible.
• Provide superior customer service experience.
• Support shipping, receiving, inventory, and warehousing as required.
• Perform appropriate duties, as assigned by management.
• May require travel or site visits.

Qualifications :