Bilingual Automotive Customer Service Advisor

Job Description

As a Customer Service Advisor with our client, you will play a crucial role in delivering exceptional service and support to customers.

This position involves direct interaction with customers to address their inquiries, resolve issues, and ensure their satisfaction with a range of specialized products.

You will collaborate closely across various divisions to ensure efficient service delivery and uphold the client's reputation for excellence.

Key Responsibilities :

• Respond to customer inquiries through phone, email, or chat, ensuring responses are both timely and accurate.
• Facilitate order processing and liaise with relevant departments to guarantee swift product delivery.
• Manage customer feedback and complaints with tact and professionalism, offering solutions that align with both customer expectations and company policies.
• Maintain up-to-date knowledge of the product portfolio, staying informed about industry developments and market trends.
• Represent the client's core values, nurturing relationships based on mutual respect and benefit.

Qualifications

• College or post secondary diploma or certificate
• Knowledge of the oil lubricant industry, automotive mechanics or related background
• Demonstrated experience in customer service or a related client-facing role.
• Strong communication skills, with proficiency in English and French.
• Excellent organizational and multitasking skills, with a detail-oriented approach.
• A positive attitude geared towards problem-solving and the ability to work under pressure in a dynamic environment.
• Commitment to quality, teamwork, and integrity.

Additional Information

Our client is an equal opportunity employer committed to building a capable, engaged, and diverse workforce and is dedicated to providing accommodation in accordance with applicable laws.

If you need accommodation at any stage of the recruitment process, please let us know. We welcome applications from people of all backgrounds and experiences.

We appreciate the interest of all candidates; however, only those selected for an interview will be contacted. All candidates offered a position must pass a background check before employment.