Steward Offres d'emploi - Montréal, QC

Job Summary

Job Description

What is the opportunity?

As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging market opportunities and act as an RBC Ambassador within the community you work in. Sharing common goals, purpose, vision, and values with other RBC partners, you build relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and engagement.

What will you do?

Deliver results and support new client acquisitions through multiple channels, including your own team and local partners

Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share

Ensure high employee engagement through recruiting, talent management, development, and career planning

Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience

Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage

Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

What do you need to succeed?

Must-have

Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years

Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date

Minimum 3 years in a people management role

Entrepreneurial business acquisition mindset

Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access

The successful candidate requires fluency in French and English in order to serve our clients in the community with English speaking needs.

Nice-to-have

Experience in both business and personal banking

Job Skills

Building Talent, Critical Thinking, Inspiring, Long Term Planning