Position Details
What you will do :
The QA Specialist is a subject matter expert and possesses technical management :
- Lead the build and execution of the QA programs
- Perform quality and technical evaluations on technical insurance professionals
- Perform trend analysis, identify performance gaps and quality improvement opportunities
- Create and Lead QA Alignment & Calibration meetings, facilitate QA Training and Support
- Create, update and maintain QA evaluation forms & guides and project documents
- Design, produce and deliver QA results and reports
Who you are :
- 10 + years’ of comprehensive Property Damage Claims experience or a combination of with 5 -10 years of experience in Quality Assurance
- Post-Secondary diploma / degree or CIP designation, or equivalent combination of education and business industry experience as an equivalent
- Strong skills in Microsoft Office product suite, Data Analysis & Trending
- Experience in analyzing key quality performance metrics, as well as implementing, and maintaining quality procedures and processes
- Excellent decision making and problem solving skills, coupled with strong communication skills, to present evaluation recommendations to influence and engage others
- Fully Bilingual in English and French is a strong asset
- Preferred : Experience with Lean Six Sigma statistical analysis tools
- Telework opportunity available for this position*
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