Account Manager

About the role :

OLIVER is hiring an Account Manager to work with our team in Toronto supporting a financial services client. This role will report into the Business Director and work closely with the account, creative and client teams.

As an Account Manager , your contribution will be pivotal in supporting the account team's efforts to achieve service excellence for our client.

Tasked with overseeing social, digital and video projects, you will ensure their seamless execution. Your responsibilities will include receiving, assigning and proficiently managing client requests, ensuring they are allocated to the appropriate team members.

What you will be doing :

• Manage the flow of projects through design and artwork, creating timelines, schedules, project plans, resource planning and managing costs and budgets
• Responsible for managing resource allocation and producing monthly information reports
• Develop and maintain an accurate and up-to-date record of all projects and their status using our workflow management technology
• Manage the system for obtaining client feedback in a structured manner, reporting any concerns or creative and / or growth opportunities to the Account Director
• Identify and troubleshoot workflow or asset management system concerns

What you need to be great in this role :

• 4+ years of experience working on social, digital and video projects
• Degree in relevant field (or equivalent)
• Exposure working in a client facing capacity, from handling client queries to taking full and conclusive briefs
• Highly organized and enjoy working in a fast-paced environment handling multiple priorities and projects at a time
• Excellent communication and listening skills, strong administrative skills
• Team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities
• Fluency and excellent written English, knowledge of professional level or conversational French is a plus

Req ID : 9271

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About OLIVER :

OLIVER believes that agencies work better inside a brand’s organization delivering more effective work at the speed and flexibility required to drive modern businesses forward.

Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients.

We believe that proximity enables better collaboration, leading to better marketing solutions.

Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries.

We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history.

People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown.

If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best we want you to achieve what you strive for.

The opportunities for growth are as wide as you can make them.

Our Values and how to live them

• Ambition. You look for opportunities to deliver greater value to those around you
• Imagination. You identify a range of solutions to problems
• Inspiration. You lead by example and encourage others
• Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
• Learning . You have excellent listening skills that helps you to learn from our clients and those around you
• Results. You accept responsibility for your action

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector.

We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Inside Ideas Group and its’affiliatesare equal opportunity employerscommitted to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Allsuitableapplicantsshall beconsidered for employment without regard to race,ethnicity, religion, gender identity, sexual orientation, age, neurodiversity,disability status, or any other characteristic protected by local laws.

Inside Ideas Group and its affiliates and subsidiaries have an internal recruitment department. IIG does not accept unsolicited resumes from any source other than directly from a candidate.