Customer Service and Support Specialist - Plumbing Industry

Are you passionate about customer service and technical support? Would you like to work from home for a leading company that sells eco-responsible plumbing products?

If you’re dynamic, bilingual, and ready to make a difference, this role is for you!

Randstad is hiring Bilingual Customer Service and Technical Support Specialists to work remotely and support both end-users and businesses for a Montreal-based organization.

Position : Bilingual Customer Service and Technical Support Specialist - After-Sales - Plumbing Industry

Location : Remote (based in Montreal)

Salary : $20 / hour + Quarterly incentive (up to 10% of gross earnings)

Hours : Monday to Friday, 11 a.m. - 8 p.m. (Full-time) + occasional Saturdays (26 hours / trimester)

Training : 3-5 weeks, Monday to Friday, 9 a.m. - 6 p.m.

Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)

Advantages

Here are the benefits of working as a Customer Service and Technical Support Specialist

Work from the comfort of your home

Equipment provided

Be part of a dynamic, fun team

Quick hiring process

Bonus program for call quality, emails, punctuality, and attendance

Benefits program upon permanent hire

Opportunity for career growth and permanency within the company

Responsibilities

Provide remote troubleshooting and technical support for plumbing products

Handle incoming calls and emails, manage customer parts requests

Deliver exceptional customer service and resolve issues efficiently

Address inquiries about order status and deliveries

Solve problems with targeted questioning

Maintain quality assurance standards and service levels

Qualifications

Bilingual in English and French (both written and spoken)

Knowledge of Spanish is a strong asset

Comfortable using multiple computer platforms

Previous customer service experience, preferably in a call center

Ability to work under pressure with enthusiasm and initiative

Summary

Interested? Send your resume to :

[email protected]

[email protected]

Subject : Bilingual Customer Service and Technical Support Specialist - After-Sales - Plumbing Industry

We can’t wait to hear from you and discuss how you can be part of this team!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.