Software Quality Assurance (QA) Tester

Software Quality Assurance (QA) Tester

Terms : 12-month contract (includes benefits and pension)

Salary : Commensurate with experience

Ottawa (Hybrid Work Model)

About the Role :

The QA Tester is a member of HSO’s Digital House. The Digital House is a dynamic, cross-functional team comprised of Software Engineers, QA Engineers, and Product Managers who work closely with internal and external parties to build a new digital experience for our users.

The skilled QA Tester, reporting into the Senior QA Manager, will leverage their experience with Agile / Scrum to enable stable, sustainable technology operations and delivery of high value strategic technical projects.

Your passion for testing means you exhibit exceptional testing skills, attentional to detail, a passion for customer advocacy and a high degree of adaptability and creativity.

You have a track record of designing and executing manual tests. You’re not afraid to take initiative and ownership and you make sure to stay on top of the latest and greatest in technology.

If you’re right for this opportunity, you are ready to jump in! You thrive on beating deadlines and surpassing expectations.

You have a winning attitude and love to learn from and collaborate with others. Having a full plate doesn’t intimidate but motivates you and you have a knack for triaging multiple priorities and juggling tasks while maintaining attention to detail.

Let’s break it down. Your responsibilities include :

• Work closely with the QA team, developers, and product owners to understand user scenarios, to transform high-level requirements into optimized manual tests.
• With a passion for testing, you advocate for, and contribute to, achieving the highest possible level of testing in support of delivering quality software.
• Analyze test results and submit quality defect reports; when required, provide support to development engineers to aid in defect resolution.
• Develop and execute manual test cases.
• Take ownership of maintaining the suite of tests.
• Find innovative solutions to any problems that may arise, including working with developers to reproduce issues / defects.
• Using your excellent communication skills : the ability to clearly explain complex technical issues to colleagues and stakeholders, with varying levels of technical knowledge.

You have a unique history. Does it include the education and experience listed below?

• Bachelor’s degree in Computer Science or equivalent.
• Solid background in software quality assurance, with 3+ years experience as a QA Tester.
• Experience in building manual tests for web apps.
• Proven ability to take user requirements and build a robust suite of manual tests.
• Strong analytical and problem-solving skills.
• Experience in writing high quality maintainable tests.
• Experience working on Software and / or IT project(s) in a team environment.
• Experience working within the Azure DevOps environment.
• Experience in using a test case repository and defect management tool.
• Experience building a testing environment, knowledge of virtualization, cloud, and container technologies.

Desired Qualifications :

• A passion for software quality, solid problem-solving skills, strong work ethic and attention to detail is imperative.
• Excellent communication skills, both oral and written.
• Ability to communicate with external and internal business and technical audiences.
• Experience adapting to change quickly, multi-tasking and working under tight deadlines.
• Knowledge and experience with Agile methodologies.
• A willingness and ability to be coachable, to learn and implement best practices.
• Experience working with clients / organizations in the health-care sector.
• You have an entrepreneurial spirit and can work well either independently or in a cross disciplinary team, remote or co-located.

WHAT YOU CAN EXPECT :

In Your First 30-90 Days :

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer To You :

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• A culture that measures and values psychological safety, inclusion, and engagement.

WHO WE ARE AND WHAT WE DO :

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations.

Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 12,000 locations across five continents.

Our people-centered programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to Safer Care and A Healthier World. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success.

We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and / or religions, persons with disabilities, people from gender diverse communities and / or people with intersectional identities.

Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023 and 2024.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities.

We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please email HR at [email protected]. For any queries related to recruitment please email at [email protected].

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