Customer Service Representative

Do you have a passion for providing exceptional customer service? Are you seeking a career opportunity in the financial industry?

Do you possess strong problem-solving skills and thrive in a fast-paced environment? then we have the perfect job for you!

Randstad is looking for a Customer Service Representative to work for a well known financial company in the Oakville area.

This is a full time, permanent hybrid position, to find out more, read below :

Location : Oakville (Ford Dr and Royal Windsor Dr)

Annual salary $41,800

Hours of Operation : Monday - Friday 8 : 30am - 9 : 00pm

Hybrid : 3 days in office, 2 days at home

Equipment provided

Benefits that include virtual healthcare and an Employee & Family Assistance Program

3 week vacation + 10 personal days

Onsite gym - available to all staff

Full Service cafeteria on site

free coffee

Beautiful Forrest Scenery

Advantages

• Full Time Hours
• Permanent
• Competitive Pay
• No weekend shifts
• Work for a well known company
• Equipment provided
• Opportunity to work in office
• Bonuses - End of the year performance and company performance
• 2 volunteer days (paid)
• Holiday Luncheons
• Get your foot in the door with a great organization

Responsibilities

• Provide superior customer service to clients via portal, email, and phone.
• Respond to all inquiries within specified timeframes.
• Develop internal and external partnerships to enhance overall customer service experience.
• Make necessary amendments to internal records consistently applying underwriting guidelines to all files.
• Manage all issues and title discrepancies with the lender representative.
• Maintain up-to-date knowledge on all corporate and lender policies and procedures and apply as applicable.
• Prepare applicable documents (i.e. mortgage document package, title change documents) as per respective lender program requirements.
• Request and review payout statements from other financial institutions.
• Calculate penalties, per diems, and payout amounts due on closing.
• Action lender reports as required.

Qualifications

• 1 -2 years of customer service experience
• Min 1 year of call center experience
• Graduate of a law clerk / legal admin program or equivalent experience is required
• Minimum of 6 months experience with the end to end real estate transaction cycle
• Exceptional phone manner with strong communications and interpersonal skills
• Detail oriented and proven ability to multi-task in a fast paced environment
• Team player

Summary

If you are interested in the Customer Service Representative position then we would love to hear from you! Please apply directly to Randstad.ca

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.