Administration & Dispatch Clerk
The Brick
Calgary DC
60K $-70K $ / an (estimé)
Permanent
Temps plein
Is this job for you?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you love a physical job that will keep you busy?
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities
- Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
- Field incoming calls from TGS technicians and contractors and national support call center
- Following up with technicians, call center and customer questions or concerns via e-mail or outbound calls
- Assisting TGS technicians with service issues, payment issues and system issues
- Assisting with the follow up and action of service events such as scheduling and routing the technician’s calls
- Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
- Investigating and resolving aged service events
- Applying credits to parts that have been returned to the supplier
- Maintain up to date knowledge of new policies, procedures, and products
Qualifications
- Previous experience in an admin, shop or customer service environment required
- Professional phone etiquette and empathy for sensitive circumstances
- Utmost discretion with confidential customer information
- Excellent data entry and keyboarding skills.
- Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
- Strong attention to detail.
- Superior organizational, and multi-tasking skills.
- Strong analytical and decision-making skills.
- Strong desire to take ownership and accountability of task completion.
- Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
- Ability to work effectively with and without supervision
- Experience in the Furniture or Appliance / Electronic industry is an asset
- High School or Equivalent is required
Why Transglobal
- A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team at
Il y a 13 heures