Administration & Dispatch Clerk

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you love a physical job that will keep you busy?

Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

• Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
• Field incoming calls from TGS technicians and contractors and national support call center
• Following up with technicians, call center and customer questions or concerns via e-mail or outbound calls
• Assisting TGS technicians with service issues, payment issues and system issues
• Assisting with the follow up and action of service events such as scheduling and routing the technician’s calls
• Maintaining of the service events that need to be action by the technician, warrantor, admin team and call center
• Investigating and resolving aged service events
• Applying credits to parts that have been returned to the supplier
• Maintain up to date knowledge of new policies, procedures, and products

Qualifications

• Previous experience in an admin, shop or customer service environment required
• Professional phone etiquette and empathy for sensitive circumstances
• Utmost discretion with confidential customer information
• Excellent data entry and keyboarding skills.
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong attention to detail.
• Superior organizational, and multi-tasking skills.
• Strong analytical and decision-making skills.
• Strong desire to take ownership and accountability of task completion.
• Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
• Ability to work effectively with and without supervision
• Experience in the Furniture or Appliance / Electronic industry is an asset
• High School or Equivalent is required

Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at