General Manager, Cedar Glen Outdoor Centre

Salary Rate : $82,467 Check out the YMCA’s !

Location : Cedar Glen YMCA Outdoor Centre

Work Hours : 37.5 hours per week

Employment Type : Regular Full Time Salaried

Number of Vacancies : 1

Anticipated Start Date : August 2024

Deadline to Apply : July 21, 2024 at 5 : 00pm

Be the Spark! Join our dynamic Camping and Outdoor Education Team, where every day is different, and you will always be engaged with meaningful work!

The General Manager provides leadership and strategic management for YMCA Cedar Glen, ensuring the successful operations of camping and outdoor education programs onsite, as well as the continued operation of a small-scale crop farm.

The position provides support to approximately 10 full-time staff and upwards of 50-75 part-time staff and ensures effective recruitment, training and coaching of all staff.

The General Manager is responsible for day-to-day operation of programs and services year-round with approximately 20,000 visitors annually.

The General Manager will provide overall leadership for the implementation of the Association’s Strategic Plan as it applies operationally at Cedar Glen.

In addition, this position will provide long-term growth of the Outdoor Centre through the development of current programs along with the implementation of new programs.

Program models will be strategic and self-sustaining. Models will include program principles, quality standards, marketing supports, financial parameters and training guidelines.

The General Manager will support a team who will explore meaningful partnerships when implementing programs into the community and will be an advocate for Diversity, Equity, Inclusion and Belonging in the Outdoor.

In this role, you will :

Coordinate a team to work interdepartmentally in delivering all aspects of the operations daily; from customer service, administrative, site and facility, maintenance, programming, food services, and much more;

to ensure all visitors have a successful visit and stay every time

Provide strategic leadership to promote all Cedar Glen. Collaborate with Communications to develop marketing materials, and coordinate production and distribution.

Determine program fees for the coming season. Ensure programs are equitable and accessible for all communities

• Work closely with VP of Camping & Outdoor Education, Asset Development, onsite Facility Manager to proactively maintain 263 acres along with various physical assets and buildings onsite to ensure the safe operation of the full facility
• Coordinate annually with internal stakeholders such as Human Resources, Risk Management, Research, Marketing, Finance to update programming, services and registration collateral
• Monitor all budgets on a frequent basis, including revenue and expenses over $2 million. Ensure accrued payables and receivables are managed appropriately.

Oversee collection process for camp fees and outdoor centre fees. Oversee approval of YMCA Financial Assistance applications.

Provide regular reporting on financial forecasting to the Vice President, Camping and Outdoor Education

• Coordinate outdoor education bookings and monitor forecasts to achieve revenue and member targets. Implement action plans in situations of low bookings
• Coordinate with IT for appropriate communication tools, including computers, cell phones, and software licenses, onsite tech and internet needs, etc
• Exceed all funding requirements for funded programs. Complete Service Evaluations for funders and respond to requests for proposals for additional funding
• Ensure high quality of customer service and satisfaction for stakeholders
• Act as liaison for customer service. Address all parent and group concerns, ensure health & safety is upheld in all departments, etc
• Ensure all full-time staff are well-versed in their community, actively involved, and collaborate with community partners.

Cooperate with internal and external partnerships to explore cross-functional programs that meet the needs of each unique client group, including the local community

• Develop, implement, and conduct the annual recruitment process, including analyzing staffing requirements, developing job descriptions, preparing for interviews and the hiring process, etc
• Provide leadership and supervision to Directors in the recruitment process for seasonal camp and outdoor centre staff
• Participate in internal committees and external committees. Attend and conduct workshops at conferences and conduct research as requested
• Maintain partnerships with a variety of stakeholders and represent YMCA of Greater Toronto and YMCA Camping & Outdoor Education at various networks
• Perform other duties as assigned

What you need to succeed :

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies : Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring :

• University degree in Recreation and Leisure Management or related field, or equivalent experience
• Previous senior-level supervisory experience in camping and outdoor education environments and / or large multi-service not-for-profit environments
• A minimum of five years of supervisory experience required, demonstrating progressive understanding of the YMCA and the ability to establish strong relationships with community partners
• Sound knowledge of child development and healthy adolescent development
• Sound knowledge of YMCA Camping Quality Recommended Practices and other regulatory bodies such as the OCA, OPHEA and MOHLTC
• Previous experience in implementing and developing new programs and services is an asset
• Strong budget management skills, collaboration and negotiation skills, as well as time management and problem-solving skills
• Leadership and management skills for effectively overseeing multiple staff members with varying experience and responsibilities
• Well-developed interpersonal and relationship-building skills, enabling the establishment of rapport and fostering excellent communication with members, staff, and volunteers
• Excellent written communication skills
• Proficiency with computers, including Word and Excel
• Commitment to diversity, equity, inclusion and belonging as well as experience in leading and developing and implementing equity-focused initiatives that address systemic barriers

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.

We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

See what you can expect from the YMCA .

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.

Learn more in our 2020 2025 strategic plan, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team.

As an equal opportunity employer, we invite applications from all qualified candidates including racialized people / people of colour, Indigenous Peoples, disabled people / people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check.

Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks .

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our and see about working at the YMCA.