WHAT WILL BE YOUR DAY-TO-DAY?
A hands-on functional support analyst, responding to users’ requests, analyzing functional process related to technical investigations, working with BA’s and developers for testing and homologation.
Main responsibility is to be a Point of Contact in AMER for one or more functional lines with respect to users / project requests.
Summary of responsibilities :
- Study and analyze functional requirements, functional issues and bugs, processes in fixed income, equities, securities and processing domain.
- Coordinate solution workshops, document requirements with BA’s and developers.
- Coordinate with users to produce comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
- Work in group, solve / address problems in the root, highlight potential issues / improvements.
Day-to-day Responsibilities
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included : Traders, Sellers, Auditors, Middle Office.
- Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures.
Multi-tasking environments.
- Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.
- Communicate with users in connection with application failures.
- Liaise with teams from New York, Paris.
- Understand the regulated environment and the constraints of client activity.
- Perform homologation / post-deployment testing of new releases (quality assurance).
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan).
- Provide timely communication of project production and status to the client and IT management.
- Ensure effective oral and written communication with the various audiences and at the appropriate levels.
- Collaborate with the global support team (Paris / Asia) to ensure quality support for end-users.
Profile
SKILLS AND QUALIFICATIONS :
Must have :
- Minimum 3 years of experience working as an application support analyst, preferably in the financial industry.
- 3+ years of experience using Excel, Word, Microsoft Power Point.
- 3+ years of experience using SQL Server.
Nice-to-have :
- Unix, Linux and Windows server environment.
- Knowledge in Programming.
Education : Bachelor’s degree in computer science or other related field.
Languages : English
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Work Schedule : Availability for on-call (night / weekends based on shifts 2 weeks per month).
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