The Collections Administrator will work with a team responsible for the collection of outstanding customer account balances, account reconciliations and credit approval.
This position is accountable for providing timely and accurate Administrative support to the Collections team, in accordance with the GFL Credit Policy.
Key Responsibilities :
- Monitor emails sent to the Collections Administrator general inbox and take the appropriate action in a timely manner
- Prepare files for third party collection and submit to Accounts Receivable Reconciliation Supervisor for approval, ensuring all required backup is attached
- Enter bad debt write offs and recoveries into Trux system
- Process bi-monthly and monthly recurring credit card payments
- Generate monthly customer overdue notices and statements
- Investigate customer accounts and make recommendations for clearing aged balances
- Apply matching customer credits
- Review and clear small balances in customer accounts
- Review aging for temporary customers, process payment of outstanding balances and request refunds, if required
- Complete and submit customer cheque refund requests, requested by Collections team
- Maintain weekly refund spreadsheet and submit to Accounts Receivable Reconciliation Supervisor for approval
- Process one-time Pcard payments and maintain spreadsheet
- Comply with all company policies, procedures and directives from management
- Able to adapt to change and learn new processes as the business evolves / develops
- Perform other duties and responsibilities as required.
Knowledge, Skills, Abilities and Competencies :
- 1 year of related experience and / or training in Accounts Receivable / Collections
- Strong attention to detail and a high level of accuracy
- Team player with positive attitude who takes initiative and has a strong work ethic
- Ability to work well under pressure, multi-task and meet set deadlines
- Strong interpersonal and communication skills (both written as well as verbal) with the ability to communicate with all levels of the organization in a professional, competent manner
- Effective time management and organizational skills
- Ability to work efficiently and independently
- Working knowledge of debits and credits
- Computer literacy, including effective working skills in Microsoft Word, Excel, and Outlook
- TRUX Route Management system experience is considered an asset
- Experience in the waste industry is considered an asset
GFLTalen
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