Collections Administrator

Role Description

:

• Contacting clients regarding past-due payment of accounts in accordance with Firm guidelines and procedures
• Monitoring and maintaining the aged AR portfolio while achieving target departmental goals and KPIs
• Maintaining accurate and up-to-date client files on the Accounts Receivable Collections Systems (ARCS)
• Working closely with other collections administrators, legal assistants, lawyers and clients to investigate payments with insufficient details to be posted
• Preparing reports on unapplied payments and large payments received
• Completing client information forms as required
• Processing client-fee credits
• Providing exemplary customer service


Your Requirements:

• University degree or college diploma is required
• Minimum of two years of collections experience is preferred
• Strong client service orientation combined with excellent communication skills
• Strong proficiency in Microsoft Excel, Word and Outlook
• Excellent oral and written communication skills
• Ability to be flexible and work well in a close team environment
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Bilingualism in French is considered an asset