Software Asset Management Specialist (Americas)

Description

SOFTWARE ASSETMANAGEMENT SPECIALIST (HUB)

About Us

WSP is a global leader in engineering and professional services.We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.

In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.

This role is part of the AMERICAS Hub, reporting to the IT Service Manager.

Position Summary

The Software Asset Management Specialistwill be responsible forsoftware asset management lifecycle operationalactivitiesin accordance with defined processes, operating procedures and policies.

Job Responsibilities :

Responsibilities of this role include (but are not limited to) :

Process software Requests through defined lifecycle software asset management processes. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding andto improve business productivity.

Respond to escalations and licensing queries from stakeholders.

Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation.

All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.

Provide inputs to and maintain a software renewals calendar.

Support software installation activities. Engage as required with software vendors, On Site Support teams and SCCM / Intune teams andsupply the necessary information to ensure timelyand accuratesoftware delivery.

Engage in license optimization initiatives. Collaborate with Engineering teams around optimization of engineering software.

Support audit and compliance activity by providing reporting required to support audit / regulatory requirements.

Provide necessary inputs into financial and budgetary processes.

Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus,ensure these are addressed as required in alignment with ITSM practices.

Where processes and / or operating procedures may need adjusting to drive improvement, raise as requiredto ITSM Practicesand provide feedback / inputs as necessary.

Support transitional activitiesas operations are internalized and share Knowledge as required.

Qualifications

Skills and Qualifications :

Required

A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.

5+ years of experience working in an ITIL aligned operational role(Software Asset Managementor similar).

Solid knowledge and experience of ServiceNow.

Enthusiasm and dedication to drive continual improvement and, or change.

Excellent analytical and communication (both verbal and written) skills.

Experience of working to (and exceeding) Service Level Agreements.

Process orientated with a methodical and planned approach to achieving goals.

Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.

Be comfortable with ambiguity, thrive on change and engender a collaborative approach.

Act as an advocate for the IT Organisation both externally and internally.

Preferred

Bachelor’s degree in Information Technology or a related field.