Store Manager, Fairway Road

Customer Service :

Build a Sales Obsessed Culture by providing an exceptional in store customer experience

Responsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partners

Operations :

Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directives

Responsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory control

Ensures accurate execution and completes daily review of shipping / receiving / returns processing and documentation according to company policies

Follows and ensures compliance of all Cash and Audit, and OH&S policies and procedures

Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions

Responsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

Manages regular reconciliations and collections of accounts payable balances for all customer business accounts

Training :

Coaches and develops store and management team

Sets and follows up on individual and store sales goals

Creates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team

Leads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information

Completes and holds team accountable to complete required training within required timeframes

Ensures execution of the Customer Experience, and provides resolution for all customer concerns

Develops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standards

Leadership :

Provides mentorship to teams and influences continuous growth

Continually motivates team and performance through recognition programs, in store contests, customer compliments, etc.

Maintain PS performance expectations (feedback / coaching); this includes progressive discipline where necessary

Able to work retail hours including scheduled evenings, weekends and holidays

We are looking for individuals who are :

Business Savvy you have a customer focused mindset and can plan, execute, and drive sales

Leaders you lead by example and have a passion for coaching, developing, and inspiring your team

Culture and brand ambassadors you love the work and take pride in our brand

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be

What you bring

3-5 years retail experience managing a multi-channel business required

Managing and growing B2B business sales

Demonstrated interest in the automotive parts aftermarket industry

Fundamental computer skills an asset

Strong knowledge of automotive parts aftermarket industry

A good base of knowledge of automotive operating systems including point of sale

Assets :

Possession of a valid driver's license is an asset

Automotive Training or Certification is an asset

LI-RC1